Return Policy

Last updated: 30 June,2024

Thank you for shopping with Artfolio_Gifts! We hope you are satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help.

Returns

  1. Eligibility:

    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • You must provide the receipt or proof of purchase.

  2. Return Window:

    • You have 2 days from the date you received the item to initiate a return.

  3. Non-returnable Items:

    • Certain items are exempt from being returned, such as perishable goods, custom-made products, and gift cards.

Process

  1. Initiate a Return:

    • To start a return, please contact our customer service team at 03201155492.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Shipping:

    • You will be responsible for paying for your own shipping costs for returning your item.
    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  3. Shipping Instructions:

    • Send your item to: Main Shaheed Chock Kotli City Near Yasir Mobiles and Waqar Medical Store Azad Kashmir

Refunds

  1. Inspection:

    • Once we receive your return, we will inspect the item and notify you of the status of your refund.

  2. Approval:

    • If your return is approved, we will initiate a refund to your original method of payment.

  3. Processing Time:

    • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

  1. Defective or Damaged Items:
    • We only replace items if they are defective or damaged.
    • If you need to exchange it for the same item, contact us at [Customer Service Email/Phone Number].

Late or Missing Refunds

  1. Check Bank Statement:

    • If you haven’t received a refund yet, first check your bank account again.

  2. Contact Credit Card Company:

    • It may take some time before your refund is officially posted.

  3. Bank Processing Time:

    • Next, contact your bank. There is often some processing time before a refund is posted.

  4. Still No Refund:

    • If you’ve done all of this and you still have not received your refund yet, please contact us at 03201155492

Contact Us

  • If you have any questions on how to return your item to us, please contact us at 03201155492.
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